Giving insight on the thought process behind the development of the app, Charl Nel, Capitec head of strategic communication says: “We took a very simplified approach when developing the app as our main aim was to ensure that the offering allows our clients to take full control of their money in a secure and convenient manner whenever they need access to it.” In cases where a device is lost, stolen or broken, customers will be required to repeat the authentication process.
Access to the app and authorisation of transactions will be enabled by a remote PIN which is created by the user. The consultant then puts a process into place where the app gets delivered to the client while in branch and the client is able to activate the app with their fingerprints. The app download can only be completed once the user’s fingerprints have been linked to their specific cell phone. Once the app has been downloaded onto the phone, an essential stage of the activation process is the in-branch client authentication which is done using Capitec’s fingerprint technology. The app can be downloaded on app stores or by the user whilst inside a Capitec Bank branch and enables clients to access their Global One facility to perform transactions using any web enabled cell phone. A further unique aspect of the app is that beneficiaries can be created on the phone for payment anywhere, anytime. The Capitec Bank app also uniquely offers security via the phone and not the sim card in the phone, substantially increasing security and removing SIM swop fraud.